FAQ

Frequently Asked Questions (FAQ)

Company & Legitimacy

1. Is The Velvet Dose & Co. a registered business?

Yes. We are a registered South African company committed to transparency and professional service.

Registered Name: The Velvet Dose & Co.

Registration Number: K2026507204

2. Is it safe to pay via EFT? Yes. As a registered business Reg: K2026507204, we operate with full accountability. Because we do not use third-party payment gateways, all EFT payments are manually verified against your unique order reference number. Please ensure you always use your order reference number provided at checkout to ensure your payment is linked to your order immediately.

Weight & Wellness Collection

1. What are peptides?

Peptides are naturally occurring chains of amino acids that are widely studied in wellness and scientific research.

They are commonly explored for their potential role in supporting areas such as metabolism, energy balance, recovery, and overall wellbeing.

2. What are weight-related peptides used for?

These types of compounds are commonly researched in relation to:

Appetite control and satiety
Metabolic support
Energy balance
General wellness pathways

They are often discussed in modern wellness and lifestyle research.

3. What are mitochondrial support peptides?

These compounds are explored in research settings for their potential role in supporting:

Cellular energy processes
Recovery and performance
Overall vitality
Healthy ageing pathways

They are part of ongoing wellness and longevity research.

4. How do these products work?

Different compounds interact with specific biological pathways in the body.

Each product may work differently depending on its structure and intended research focus, including pathways linked to metabolism, energy regulation, and cellular function.

5. How long before I notice anything?

Everyone responds differently.

Timeframes can vary based on:

Lifestyle habits
Nutrition and activity levels
Consistency
Individual body response

Some people may notice changes sooner, while for others it may take longer.

6. Are these products safe?

These products are intended for responsible use and should always be approached with proper understanding.

We strongly recommend reviewing all product information and consulting a qualified healthcare professional if you are unsure.

7. How are products supplied?

Depending on the item, products may be supplied in:

Vials
Pens
Powder form
Pre-mixed solutions

Formats vary by product type.

8. How should products be stored?

Storage instructions depend on the specific product.

Some may require refrigeration after preparation, while others should be kept in a cool, dry place away from heat and sunlight.

Always follow the instructions provided with each product.

9. Are products packaged securely?

Yes. All orders are carefully packaged to protect product quality and ensure safe delivery. Being a registered entity, we prioritize professional handling from our facility to your door.

10. Do you offer discreet shipping?

Yes. All orders are shipped in discreet packaging for customer privacy.

Delivery times depend on courier service and location.

11. What payment methods are available?

Payment options may vary depending on your order and checkout process.

You will receive secure payment instructions during checkout or order confirmation where applicable.

12. Can I rely on these products instead of diet or exercise?

No — these products are designed to support a wellness lifestyle, not replace it.

Best results come alongside:

Balanced nutrition
Regular movement
Healthy habits
Professional guidance when needed

13. Do you guarantee results?

Everyone’s body is different, so results can vary.

Many customers report positive experiences, but outcomes depend on individual lifestyle and consistency.

14. Is this medical advice?

No.

"Do you ship internationally?"

The Velvet Dose & Co currently supplies within South Africa only. At this stage, we are unable to process international peptide orders due to varying import regulations and compliance requirements across different countries.

We remain committed to providing our South African customers with reliable service, quality products, and ongoing support.

All content is for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

Always consult a qualified healthcare professional before use.

15. How do I place an order?

Orders can be placed directly through the website. Once you complete checkout, you will receive an invoice with our banking details to finalize your EFT payment.

16. Need help or advice? We’re here to assist you. The Velvet Dose & Co. Reg: K2026507204

Email: [email protected] WhatsApp/Phone: 072 519 3457

Fragrance Collection FAQ

1. What are Dubai-style fragrances?

These fragrances are inspired by Middle Eastern perfumery and are known for rich, bold, and long-lasting scent profiles.

Common notes include oud, amber, musk, vanilla, florals, and warm woods.

2. Are your perfumes original?

Yes — we supply original branded fragrances sourced from trusted suppliers.

All items are delivered in their authentic packaging unless stated otherwise.

3. Why do people love Dubai fragrances?

They are popular because they offer:

Long-lasting scent performance
Strong projection
Luxurious fragrance profiles
Excellent value for quality

4. How long do they last?

Longevity depends on skin type, environment, and application method.

Many fragrances are designed for strong, all-day wear.

5. Are they unisex?

Yes — many of our fragrances are unisex, alongside masculine and feminine options.

There is something for every preference.

6. How do I choose the right scent?

Think about the vibe you like:

Fresh & clean
Sweet & soft
Deep & woody
Warm & spicy
Floral & elegant

If you’re unsure, you can always message us for a recommendation.

7. Why do perfumes smell different on everyone?

Fragrances interact with your natural skin chemistry, which can slightly change how they develop and smell.

8. Do you deliver nationwide?

Yes — we deliver across supported regions depending on courier availability.

9. Can fragrances be returned?

For hygiene and safety reasons, we do not accept returns on fragrances. We only accept exchanges if the item received is defective or if the incorrect item was sent to you. If you have received an incorrect or damaged item, please contact us within [ 7 ] days of delivery with your order number and photos of the issue.

10. Are your products authentic?

We source from trusted suppliers and aim to provide only genuine products.

11. Do fragrance colours vary?

Yes — slight variations can happen naturally between batches and do not affect quality or performance.

12. Need help choosing?

We’re here to help you pick the right fragrance based on your style and preferences.