Privacy Policy
PRIVACY POLICY Last Updated: 3 July 2026
1. Introduction Welcome to our website. We are operated by
The Velvet Dose & Co. (Registration Number: K2026507204.
We are committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa. By using this website, you agree to the terms of this Privacy Policy.
2. Information We Collect We may collect the following personal information:
Full name and surname
Contact details (email address, phone number)
Billing and delivery addresses
Order details and purchase history
Customer service communications
Website usage data (including IP address, browser type, and cookies)
Any information voluntarily provided via forms, email, or messaging platforms
3. How We Use Your Information Your information is used for:
Processing and fulfilling orders
Providing customer support
Sending order confirmations and delivery updates
Managing EFT transaction verification
Improving website performance and user experience
Preventing fraud and unauthorized transactions
Complying with legal obligations We only process personal information where a lawful basis exists under applicable data protection laws.
4. Payment Information We do not store or process sensitive payment details such as card numbers or banking credentials. As our business operates exclusively via EFT, customers provide banking information only through their own banking platforms. We verify payments based on your unique order reference number.
5. Product Handling & Delivery Orders are processed and packaged with reasonable care to ensure accurate fulfilment and safe delivery. Customers are responsible for ensuring correct storage and handling of products once received, in accordance with any provided instructions.
6. Cookies & Analytics Our website may use cookies and similar technologies to improve functionality, enhance user experience, analyze traffic, and remember preferences. You may disable cookies through your browser settings, although this may affect website functionality.
7. Sharing of Information We do not sell or rent your personal information. Information may only be shared with:
Courier and delivery service providers
Website hosting and technical support providers
Legal or regulatory authorities (e.g., CIPC, SAHPRA) where required by law All third parties are required to handle data securely and in accordance with applicable privacy laws.
8. Data Security We take reasonable technical and organizational measures to protect your personal information against loss, unauthorized access, misuse, alteration, and disclosure. While we implement security safeguards, no electronic system is completely secure.
9. Your Rights Under POPIA In accordance with applicable law, you may have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of personal data where legally applicable
Withdraw consent where processing is based on consent
Object to certain forms of processing Requests may be submitted to our Information Officer using the contact details below.
10. Website Disclaimer Information provided on this website is for general informational purposes only. Nothing on this website constitutes medical advice, diagnosis, or treatment. Customers should consult a qualified professional where appropriate before using any health-related products. No guarantees are made regarding individual outcomes or results.
11. Limitation of Liability To the fullest extent permitted by law, The Velvet Dose & Co. shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this website, product misuse, delivery delays, or loss of data. Use of this website and its services is at the user’s own discretion and responsibility.
12. External Links This website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
13. Changes to This Policy We reserve the right to update or modify this Privacy Policy at any time. Updates will be published on this page with a revised effective date.
14. Contact Information & Information Officer For privacy-related enquiries, or to exercise your rights under POPIA, please contact our Information Officer:
Entity: The Velvet Dose & Co.
Information Officer: [Insert Your Name]
Email: [email protected]
Phone/WhatsApp: 072 519 3457
15. Acceptance By using this website, you confirm that you have read, understood, and agreed to this Privacy Policy.
