Returns Policy
Returns, Refunds, and Exchanges: Understanding Our Policy
General Overview
This Returns & Refunds Policy applies to all products purchased from The Velvet Dose & Co., including peptide-related products and fragrances. Due to the sensitive nature of our products, strict hygiene requirements, and specific handling conditions, we maintain a firm but fair returns policy designed to protect both product integrity and customer safety.
By placing an order on this website, you acknowledge that you have read, understood, and agreed to the terms outlined below.
1. Peptide Products – Refunds & Returns Policy
Due to the sensitive, research-based, and temperature-sensitive nature of peptide products, all peptide sales are strictly final once an order has been dispatched from our facility.
We do not offer refunds, returns, or exchanges on peptide products, including items that remain sealed, unopened, or unused, unless otherwise required by applicable law or approved at our sole discretion following an internal assessment. All products are thoroughly inspected, verified, and securely packaged prior to dispatch to ensure order accuracy and product integrity.
Customer Acknowledgement
By purchasing peptide products, customers explicitly acknowledge and accept that:
Individual responses to peptides may vary.
Certain side effects, sensitivities, or adverse reactions may occur.
Product results and effectiveness differ between individuals.
Incorrect storage, handling, mixing, or usage after delivery may affect product stability, quality, and performance.
Non-Qualifying Grounds for Claims
The following circumstances do not qualify for refunds, returns, or replacements:
Known side effects or personal intolerance.
Dissatisfaction with personal results or unfulfilled expectations.
Incorrect dosage, administration, or personal usage.
Improper storage or handling after delivery.
Improper reconstitution, preparation, or mixing.
Strictly Limited Eligible Claims
Refunds, replacements, or reshipments may only be considered in the following limited cases:
Incorrect Item Supplied: The wrong product was delivered.
Transit Damage: The product arrived damaged and was reported strictly within 24 hours of delivery.
Verified Manufacturing Defect: An item is confirmed to be defective following a reasonable internal assessment.
Reconstitution Failure: A peptide product fails to properly reconstitute when used exactly according to provided instructions.
Required Supporting Evidence for Assessment
To assess any claim, customers must provide sufficient evidence. Failure to provide the following requested information may result in the claim being declined:
Clear photographs and/or video evidence of the product and its packaging.
Batch or label details (where applicable).
A detailed written explanation of the specific issue.
Proof of purchase.
Return of the physical product for diagnostic inspection (if requested).
2. Dubai Perfumes – Refunds & Returns Policy
Due to the personal and hygienic nature of fragrance products, all Dubai (UAE) perfumes sold on this website are strictly final sale.
For health and safety reasons, opened, tested, or used perfumes cannot be returned, exchanged, or refunded under any circumstances.
Eligible Perfume Claims
Returns, replacements, or store credits for fragrances will only be considered under the following circumstances:
The incorrect item was supplied.
A verified manufacturing defect is present.
All fragrance claims must be submitted within a reasonable timeframe after delivery and are subject to physical inspection and verification before any resolution is approved.
3. Shipping & Transit Disclaimer
Once an order has been successfully handed over to the courier service, responsibility for the physical delivery transfers to the courier. The Velvet Dose & Co. cannot be held liable or responsible for:
Courier transit delays.
Lost, misplaced, or stolen parcels.
Physical damage incurred during transit.
Temperature or climate exposure during shipping.
Customs delays, regulatory holds, or import restrictions.
Any delivery issues entirely outside of our control.
Please note: Shipping fees are strictly non-refundable.
Customer Support & Fair Use
We are genuinely committed to providing transparent, fair, and respectful customer service. While our product policies are necessarily strict to maintain chemical safety and hygiene standards, our goal is to evaluate genuine issues fairly. If you have any concerns regarding your order, please reach out to us with full details so we can assist you efficiently.
📧 Email Support: [email protected]
