Returns Policy
Returns, Refunds, and Exchanges: Understanding Our Policy.
Peptide Refunds & Returns Disclaimer
Due to the nature of peptide and research-related products, together with health, hygiene, storage, and safety considerations, all peptide sales are considered final.
We do not offer refunds, returns, or exchanges on peptide products once they have left our dispatch facility, including products that remain sealed or unused, unless otherwise required by applicable law or approved at our sole discretion following assessment.
All peptide products are carefully inspected, packaged, and checked before dispatch to ensure order accuracy and product integrity.
Customers acknowledge and accept that:
- Individual responses to peptides may vary
- Certain side effects, sensitivities, or reactions may occur
- Product effectiveness may differ from person to person
- Improper storage, handling, mixing, or usage may affect product quality and performance
Known side effects, individual intolerance, incorrect administration, improper reconstitution, incorrect dosage, or dissatisfaction with personal results do not qualify as valid grounds for refunds or returns.
Refunds, replacements, or reshipments may only be considered under the following circumstances:
- The incorrect item was supplied
- The product arrived damaged and was reported within 24 hours of delivery
- A peptide product fails to properly reconstitute when used according to supplied instructions
- An item is confirmed to be defective following reasonable assessment
To assess any claim, customers may be required to provide:
- Clear photographs of the product and packaging
- Batch or label information where applicable
- A detailed explanation of the issue
- Proof of purchase
- Return of the product for inspection where requested
Failure to provide sufficient supporting information may result in the claim being declined.
Once an order has been handed to the courier company, we cannot be held responsible for:
- Courier delays
- Lost or stolen parcels
- Transit damage
- Temperature exposure during shipping
- Seizures
- Delivery issues outside our control
Shipping fees are strictly non-refundable.
By purchasing peptide products from The Velvet Dose & Co., customers acknowledge that they have read, understood, and accepted this Refunds & Returns Disclaimer prior to placing an order.
Refunds & Returns Disclaimer (Dubai Perfumes)
Due to the personal and hygienic nature of fragrance products, all Dubai (UAE) perfumes sold on this website are final sale.
Once a perfume has been opened, tested, or used, it is not eligible for return, exchange, or refund. This policy is in place to ensure product integrity, quality, and hygiene for all customers.
Returns or replacements will only be considered in the event that:
An incorrect item was supplied, or
The product has a verified manufacturing defect
Any approved return must be reported within a reasonable time after delivery and is subject to inspection before a resolution is provided.
By placing an order on our website, customers acknowledge and accept this refund and returns policy.
Our Commitment to Fair and Transparent Practices
We are committed to treating our customers fairly and with respect. We strive to find reasonable solutions to address your concerns while maintaining the integrity of our business practices.
We encourage you to contact us if you have any questions or concerns about our policy or a specific purchase. We value your business and appreciate the opportunity to assist you.
Disclaimer
This policy is subject to change without notice. We reserve the right to modify or amend this policy at any time..
Consumer Protection Act (CPA)
Our policy is in accordance with the terms and conditions of the applicable Consumer Protection Act (CPA). We are committed to complying with all relevant laws and regulations.
Contact Us
If you have any questions or concerns about our policy, please contact us. We are here to assist you. Please provide us with details of your purchase and details of the query to [email protected]
