Shipping Policy

Shipping, Returns & Refund Policy

Thank you for choosing The Velvet Dose & Co.
We appreciate your support and are committed to providing a smooth, reliable, and professional ordering experience. Please read the following policy carefully before placing your order, as it contains important information regarding order processing, shipping, delivery, returns, replacements, refunds, and customer responsibilities.

Order Processing & Shipping

All orders are carefully packed, quality-checked, and prepared for dispatch with the utmost care and attention.

Orders are generally processed within 1 business day after payment has been successfully received and confirmed. While we strive to dispatch orders as quickly as possible, processing times may occasionally be extended during:

• Promotional campaigns or sales periods
• Public holidays
• Weekends
• High-order volume periods
• Courier operational delays
• Unexpected supplier or stock delays

Once your order has been dispatched, delivery is handled through our trusted courier partners.

Estimated delivery time is typically 5–7 business days, depending on your location, courier schedules, and service area. Deliveries generally take place between Monday and Thursday, subject to courier routing and operational schedules.

Please note that delivery timeframes are estimates only and are not guaranteed. Delays may occasionally occur due to factors beyond our control, including but not limited to:

• Severe weather conditions
• Public holidays
• Courier backlogs
• Remote or outlying delivery areas
• Road closures or transport disruptions
• Operational or customs delays

Shipping fees are calculated according to the delivery destination, parcel size, and parcel weight, and will be displayed at checkout before payment is completed.

Tracking Information & Delivery Responsibility

Once your order has been dispatched, tracking details will be sent to the email address provided during checkout. Customers are responsible for monitoring their parcel using the tracking information supplied.

It is the customer’s responsibility to ensure that all shipping details entered at checkout are accurate and complete. We cannot be held responsible for delivery issues resulting from incorrect addresses, incomplete information, or failure to collect parcels when required.

Risk and responsibility for the parcel transfer to the customer once the order has been handed over to the courier company for shipment.

Returns, Refunds & General Policy

Due to the nature of our products, together with health, hygiene, safety, and handling considerations, we do not offer general refunds, returns, or exchanges on any products that have left our dispatch facility, including products that remain sealed or unopened.

Every item is carefully inspected and verified before dispatch to ensure quality and order accuracy.

Once an order has been handed to the courier company, The Velvet Dose & Co. cannot be held liable for:

• Courier delays
• Damage during transit
• Lost parcels
• Theft
• Seizure
• Incorrect handling by the courier
• Delivery failures caused by inaccurate customer information
• Any issue occurring after dispatch

Shipping fees are strictly non-refundable.

Where a return is approved, customers will remain responsible for all associated return shipping costs unless otherwise agreed in writing.

If shipping insurance is required, customers must request this before or at the time of purchase by contacting:
[email protected]

Circumstances Where A Return, Replacement Or Refund May Be Considered

Although general returns and refunds are not offered, we may review and assess requests under the following circumstances:

• You received an incorrect item or incorrect order
• Your order arrived visibly damaged and the issue is reported on the same day of delivery
• A peptide product does not reconstitute or mix correctly when used according to supplied instructions
• An item contains an incorrect quantity of tablets, capsules, or contents where applicable
• A product is confirmed to be defective upon reasonable assessment

All refund, replacement, or return requests are assessed fairly and individually.

We reserve the right to approve, decline, or partially approve any request where:

• The claim cannot be reasonably verified
• Insufficient evidence is provided
• The product has been mishandled, improperly stored, or incorrectly used
• The policy terms have not been followed

Information Required For Claims

To assess any return, replacement, or refund request, customers may be required to provide the following:

• A detailed explanation of the issue experienced
• Clear photographs of:
  • The product
  • Packaging
  • Labels
  • Batch information where applicable
  • The issue being reported
• Proof of purchase
• Return of the affected or unused product to an address supplied by us for inspection where applicable

Failure to provide sufficient supporting information may result in the claim being delayed or declined.

Exchanges & Defective Products

We do not offer exchanges for unwanted items, incorrect purchases, or change-of-mind purchases.

Products will only be considered for replacement where they are reasonably confirmed to be defective, damaged, or incorrectly supplied, and where the issue has been reported within the required timeframe outlined in this policy.

Peptide & Product-Specific Disclaimer

Certain peptide and research-related products may be associated with known side effects, reactions, sensitivities, or individual tolerances. These do not constitute product defects and are not considered valid grounds for refunds or returns.

Customers are strongly encouraged to carefully review all product information, usage details, and warnings before purchasing.

If you are uncertain about:

• Dosage
• Product suitability
• Usage guidelines
• Possible side effects
• Storage requirements

please contact our support team before placing your order.

Stock Availability & Product Substitutions

We make every effort to source and supply the exact products ordered by our customers.

However, in rare situations where a product becomes unavailable after purchase, and our suppliers are also awaiting replenishment stock, we reserve the right to provide the closest suitable alternative product of equal value in order to avoid unnecessary shipping delays and fulfil orders efficiently.

Any substitute products supplied will be selected carefully and in good faith.

Customers who do not wish to receive substitute items should contact us before placing their order at:
[email protected]

Policy Acceptance

By placing an order with The Velvet Dose & Co., you acknowledge and confirm that you have read, understood, and accepted this Shipping, Returns & Refund Policy in full.

This policy forms part of the terms and conditions governing all purchases made through our store.

Fragrances

Fragrance Shipping Disclaimer

Please note that all fragrance and perfume orders are shipped at the customer’s own risk once dispatched through the courier company.

Due to the fragile and alcohol-based nature of perfume products, delays, leakage, breakage, temperature exposure, or handling-related issues may occasionally occur during transit. While every effort is made to package all orders securely and professionally, The Velvet Dose & Co. cannot guarantee how parcels are handled once they leave our dispatch facility.

Customers are responsible for ensuring that the shipping address and contact details provided at checkout are accurate and complete. We will not be held liable for failed deliveries, returned parcels, or losses resulting from incorrect information supplied by the customer.

Estimated delivery timeframes are provided as guidelines only and may vary depending on:

• Courier operations
• Public holidays
• Weather conditions
• Remote delivery areas
• High-volume periods
• Unexpected logistical delays

We are not responsible for courier delays, damaged parcels, lost packages, theft after delivery, or delivery issues once the shipment has been handed over to the courier partner.

If shipping insurance is required for your order, this must be requested prior to dispatch and may carry an additional charge.

Customers are encouraged to inspect parcels upon delivery and report any visible damage within 24 hours of receipt, together with clear photographs of the packaging and products.

By placing an order, the customer acknowledges and accepts the risks associated with fragrance shipping and agrees to the terms outlined in this disclaimer.